Refund policy

Refunds: Items ordered cannot be returned, refunded or exchanged other than as provided for under the Australian Consumer Laws.

Faulty or Damaged Items: If you receive an item that is faulty, damaged, or does not match the description on our website, please contact us at sales@gueniatgoldgallery.com, within 24 hours of delivery, as outlined in Guéniat Gold Gallery Terms of Service on this site.  

Change of Mind Returns: Gueniat Gold Gallery does not offer ‘change of mind’ refunds or exchanges. If you are purchasing as a gift, and are unsure of size or fit, perhaps consider a gift card to the value of the preferred piece, as an alternative.