Privacy policy
Overview
Guéniat Gold Gallery respects your privacy and is committed to handling your personal information with care, discretion, and transparency.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make an enquiry, place an order, request a service, or otherwise interact with our brand.
By using our website, you acknowledge that your information may be collected and handled in accordance with this Privacy Policy.
The Information We Collect
Depending on how you interact with us, we may collect personal information such as your name, phone number, email address, billing and delivery details, purchase history, order preferences, ring size or customisation details, and any information you provide when making an enquiry or requesting a bespoke piece.
We may also collect information about your interaction with our website, including device information, browser type, pages viewed, general location data, and cookie related data that helps us improve the online experience.
How We Collect Information
We collect personal information directly from you when you place an order, submit an enquiry, join our mailing list, request an appointment, complete a form, or contact us by email, phone, social media, or through our website.
We may also collect limited information automatically through cookies, analytics tools, and similar technologies when you browse our website.
Why We Collect Your Information
We collect personal information so we can provide our products and services to you, process and fulfil orders, respond to enquiries, arrange delivery, communicate about bespoke requests, provide aftercare support, improve our website and customer experience, and where permitted, share updates, news, or marketing communications.
We may also use personal information for internal administration, record keeping, fraud prevention, and legal or regulatory compliance.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and deliver our services. This may include trusted service providers such as payment processors, website hosting providers, ecommerce platforms, couriers, insurers, professional advisers, marketing platforms, and contractors who support our operations.
We do not sell your personal information.
We may also disclose information where required or authorised by law.
Overseas Disclosure
Some of the service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and to ensure information is handled in a manner consistent with applicable privacy obligations.
If you use our website or purchase from us, you acknowledge that some data handling may occur through service providers located outside Australia.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help improve functionality, understand website traffic, remember preferences, and support a more tailored browsing experience.
You can usually adjust your browser settings to refuse cookies, although some parts of the website may not function as intended if you do so.
Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you updates about new releases, collections, events, or brand news.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us directly.
Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
While no system can guarantee absolute security, we use appropriate measures to help safeguard personal information and limit access to those who require it for legitimate business purposes.
Access and Correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.
If you would like to make a request, please contact us using the details below. We may need to verify your identity before processing your request.
Privacy Complaints
If you believe your privacy has been affected or you have concerns about how your personal information has been handled, please contact us in writing with the details of your concern.
We will review your complaint and respond within a reasonable time.
Third Party Links
Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices, content, or policies of those third parties, and we encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations, or website functionality. The most current version will always be published on our website.
Contact Us
For privacy enquiries, access requests, correction requests, or complaints, please contact:
Guéniat Gold Gallery
Email: sales@gueniatgoldgallery.com